Synchrony Bank Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Synchrony Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Illinois

-/-/- I closed an account with GE Money Bank/Care Credit. The balance owed to me was $120.00 however GE Money Bank would only acknowledge $39.00 of the $120.00 actually owed. It was -/-/-, national banks did whatever they wanted. The consumer had no rights whatsoever. Fast forward, to -/-/-, I get a notice from Synchrony Bank that account ending in - had a refund balance of $39.00. I jumped through all Synchrony 's hoops and returned the requested form three ( 3 ) times via certified mail. Synchrony still claims that they are investigating the refund or it has been forwarded to a third party vendor or it was refunded to the state of Illinois. The correspondence from Synchrony Bank states that the account is owned by Synchrony Bank so the investigation and 3rd party vendor claim is just another pack of national bank lies. The State of Illinois Attorney General, - -, Case # -, states that she has not received a response from Synchrony Bank.

Synchrony Bank customer in Illinois
Nov 20, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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