Ocwen Mortgage Complaint

Ocwen Mortgage department,

FHA mortgage Loan servicing, payments, escrow account

This mortgage company is the Absolute WORST company that I have ever dealth with!!! I have been going back & forth with them for 3 months regarding my Hazard Insurance on my account. I have had Hazard Ins on my account from Day one -. I have supplied this information to OCWEN every year and it was NEVER an issue. OCWEN changed the requirement and I was NEVER informed. They stated that they sent a letter to me -/-/-.I HAVE NEVER RECEIVED that until One week ago when it was emailed to me from the Executive team that I placed a complaint to. Please note that I spoke to a OCWEN representative -/-/- and they advised that the letter was sent to another address ( NOT my address ) & they then changed my address in the account. I was Advised -/-/- that I am now required to have Hazard Ins on " my indwelling '' of my property. I purchased the additional Ins -/-/- when I was advised of the change and provided the Ins proof to OCWEN.This complaint is simply that OCWEN placed Hazard Ins for my Indwelling on my account and Escrowed it into my Mortgage -/-/- and I was NOT advised or informed of this. I purchased the Ins when I was advised and WILL NOT pay for something -/-/- When they did NOT inform me of it. - managers from OCWEN advised that they were going to look into this matter and get the Placed Insurance credited and I have not had ANY resolution to this issue. I have Names & Dates of the - times that I spoken to this customer to get this issue resolved and it is still Not resolved. PLEASE HELP!!!