USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Problems caused by my funds being low Indiana

My bank account was tied to my -. My - was hacked. We watched it as it happened, quickly contacted both - and USAA. - was able to place a stop and lock the account. USAA swore there was a stop payment in place. Two days later, $610.00 clears our account from the fraudulent activity on -. - different USAA reps gave conflicting information. I was told we could have the money back in 3-5 business days. My husband was told several weeks. I was also guaranteed no checks were pending. Turns out my rent check was, I transferred funds to cover it after the fraud but USAA had already returned it, causing me more trouble. There was never a stop payment put on my account. Ever. This is ridiculous. And now I have to wait weeks to get that money back because they lied. Now I 've got to pay over $100.00 extra to my landlord and look bad because USAA failed me. I was ASSURED that a stop payment was in place and not a dime would come out. Now I 'm left stranded and sinking because they lied, and are dragging their feet.