Capital One Credit card department,
Capital One was informed on Tuesday that an improper charge was filed, - times more that actual bill : $21000.00 versus $210.00. Vendor confirmed it was $210.00 on phone with Capital One and my engineering business. Despite reported fraud, capital One paid the entire fraudulent amount on Friday, wiping out my remaining credit, resulting in rejection of valid charges. After 5 hours on phone attempting to resolve, I was informed it was MY problem to recover my $20000.00. Of course vendor, a - -, is not returning either my or Capital One calls. I 'll be taking my business elsewhere and suggest others do as well.
Capital One customer in California
Nov 06, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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