Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New York

Submitted hardship packet to Flagstar on -/-/15 thru a HUD approved housing counselingageny -. I received an acknowledgement of receipt of my hardship packet and a misisng document letter dated -/-/15. It indicated my lender ( Flagstar ) required updated pay stubs and 6 months of the most recent business bank statements for all accounts evidencing continuation of a business. I responded to the lender thru my housing counselor via fax with updated pay stubs on -/-/15. Also on the same day, my counselor confirmed with a lender representative verbally that the authorization submitted with the hardship packet had been received and advised the representative that the request for 6 months of business bank statements was invalid because I did not have a business nor did any of the documents or the hardship packet submitted indicate that I had a business. A letter was forwarded to the lender on -/-/15 indicating the same. I received a second request for the business bank statements dated -/-/15. My counselor contacted Flagstar on -/-/15 to follow up and was advised that they had no authorization in place. My counselor then re-faxed the authorization ( same day ). My counselor contacted Flagstar on -


assigned to my case -/-/- had been notified that their was an error with this request because I did not have a business and therefore could not provide the statements requested. She also asked the lender rep to bring this to the attention of both intake and underwriting so they would review the initial hardship packet again to confirm these documents were not needed. She then faxed a second letter to the lender advising I did not have a business and could not provide business bank statements on -/-/15 and -/-/-15.. On -/-/15 my counselor contacted Flagstar and was told that my case had been closed due to non receipt of the business bank statements. She again explained that I did not have a business so could not provide the statements requested and asked that my case be reopened. The lender rep advised her that my case would go in review to determine if they would reopen and to requested my counselor call back the following day. My counselor called on -/-/15 and was advised that the case was again in review.