Ocwen Mortgage department,
FHA mortgage Loan servicing, payments, escrow account Washington
My mortgage payment is deducted on the - of each month from my checking account in - i changed banks ; I immediately went online to my account Ocwen site and updated my i new bank information. I went back into the account to make sure new info on bank was still listed. I then monitored my bank account was withdrawn after 2 days from the - the money was still in my account so i got back online with Ocwen and saw that the old bank info had replaced my new bsnk info. I immediately changed the info to new bank and called Ocwen and made arrangements to pay the mortgage on the -. Which i did. The next thing im getting a pre foreclosure notice because of the ach return notice they - when they submitted from the wrong bank abd the o ly way they will accept my payments is through - -. And though i paid the late fee they are still charging late fees- thouhg my payments are on time. I have also asked them if i can change my payment date to be more inline with my payday and the refuse to work with me at all. Also the only way they will except my payments because of the - mixup is through - -. My payment has also gone about 2 years ago from - to -. I hope you can help me with these issues
Ocwen customer in Washington
Nov 02, 2015
* Source: CFPB Complaint Database
Ocwen response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.ocwen.com/ |
Phone | (561) 682-8000 |
http://www.ocwen.com/contact-us-business-developme | |
Address | 1661 Worthington Rd Ste 100 West Palm Beach FL 33409 |
Ocwen | |
Ocwen |
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