Synchrony Bank Credit card department,
On -/-/- I was granted credit of $2500.00 by Carecredit/GE Money. I made four additional transactions of $1400.00. Based on high monthly due minimum, after eight years of steady payments I look confident to have paid off this credit. But, every month I see this credit increasing due to crafty billing by Creditor. For example : they charged systematically high so-called Interests on Purchases even when no transaction was made in related billing circle. Moreover Carecredit lured me to sign four years ago a program called ACCOUNTS SECURITY PROGRAM which charged my account of $36.00 or more a month. I was told the program main purpose was to help credit holder compensate monthly due minimum payments in case of sick leave or jobless time. Just a big lie! Because when I recently moved from - to - and while I am still jobless and struggling to settle here, I wrote several times to Carecredit and Synchrony Bank to claim they activate benefit of my account Security program during this jobless period, nothing. Instead they have not only jeopardized my credit score but also connected all my phones to debt collectors who are, as of today, harassing me by calling any time 7-7 days. In the light of all of above, from -/-/- I finally stopped paying monthly due minimum unless this creditor provide me in writing complete credit account billing and payments history from -/-/- to -/-/- to help me know how much I so far paid compared with current balance credit.
Synchrony Bank customer in Michigan
Oct 30, 2015
* Source: CFPB Complaint Database
Synchrony Bank response to complaint:
Closed with monetary relief
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