TCF National Bank Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

TCF National Bank Bank account or service department,

Other bank product/service Deposits and withdrawals Wisconsin

On -/-/-, my recently deceased father was gifted an individual IRA Retirement Certificate of $2000.00 from - Wisconsin. This bank was purchased -/-/- by TCF Bank. For the last two weeks, I have been speaking with TCF Bank whom can not locate the account ; even though I have provided all the requested account numbers, social security information, and even pictures of the IRA Certificate ( attached ). TCF can not locate the account/nor can not tell me what happen to the funds. They have also not offered to honor the Certificate with interest. Myself and - siblings are the beneficiaries of this IRA, which we can produce. TCF Bank has failed to provide any information about what happened with this account, as it was not cashed. They can not just keep our money, which was saved in an IRA for over 30 years, so to accumulate interest. I have contacted the FDIC and also the Unclaimed Property Division ; whom confirm that TCF did take over -/-/- ; and unclaimed property indicates they do not have these funds - and usually do not get IRA 's. I have also reached all to the Controller of the Currency on this matter. TCF is acting in bad faith for no honoring the IRA that can be produced by my family, giving the excuse they lost or can not locate the account. The failure of them to locate the certificate/account is not my family 's fault. This has caused undue duress on our family, whom has already lost a father and utilized too much of our time trying to claim funds that TCF Bank continues to provide us.

TCF National Bank customer in Wisconsin
Oct 30, 2015

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with explanation

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