Scottrade Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Scottrade Bank Bank account or service department,

Checking account Account opening, closing, or management New York

I have used Scottrade for 3 years, 2 times. The first, I should of learned my lesson. Some of the branch reps, are highly rude, talk down, when they in fact make errors and due to technical issues, I lost - on the -. I placed a buy pre-market and has been done plenty of times. After - am Eastern time to -, I could not switch from extended to regular to sell my shares while all else worked fine. I called the branch and was told, " Well what do you want from me? '' Unreal! I told him what happened and he offered one free trade which when after I decided to leave later and said I may come back later, it was removed from my account. Then when I went down to do an in-person wire transfer, another rep messed up in detail after reviewing all information and got double-charged $50.00! That is just a small part of what service I received. You get what you paid for and will NEVER return, and they SEC, - should look into Scottrade. I have heard so many real stories and i am no sore loser if I lose money. But they have countless technical issues, horrible customer relations and attitude changes dramatic when I turned down a rep from a branch for assistance for a Broker to handle my money. My advice, get out and use -, -, - -, - or any other. Trust me and do not say you were not warned!

Scottrade Bank customer in New York
Oct 30, 2015

* Source: CFPB Complaint Database

Scottrade Bank response to complaint:
Closed

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