PNC Bank Consumer Loan Complaint

PNC Bank Consumer Loan department,

Installment loan Managing the loan or lease Managing the loan or lease Pennsylvania

In - we applied for a line of credit with a credit union to consolidate some debts. Their search turned up - line of credit loans with PNC bank- - - - old line that I thought had expired years ago. The other - - ) was a current line that was an active account. I called PNC customer service and was told to FA- a letter to remove the loans from the books. I decided to do these - - - ) at a time so to avoid confusion. After hearing nothing more about the loan for two weeks, the PNC customer service person said it would take about ten days, I called again. The PNC customer service person said they never got my FA- and to resend the letter again which I did. About a week later I went to a local PNC branch office to talk to some - in person about the issues I was having. While there I spoke with another PNC customer service person and she told me that the loan office had never received my second FA-. I sent another request to remove this loan from there and went home. When I got


clear and remove from the books line of credit ... -. PNC 's Response was to FA- or mail a letter to them with this request so I mailed the request certified mail. In two weeks I called PNC again and was informed that they had not received my request. When I told them that I had a receipt stamped by their receiver the customer service person put me on hold and transferred me to another customer service person. This transferring me around took me through - other operators. With the third - I ended the call and told the operator that I was tired of being transferred around and would seek higher authority 's. I feel that this bank is trying to force me to stay with them by making getting a loan at another bank so difficult. And that I just give up and get the loan at PNC.