Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

Other special purpose card Managing, opening, or closing account Massachusetts

I ordered a replacement card - - and it is now - -. I have called rush card several times and they can not tell me anything. I have called - a day the phone either hangs up or i am on hold for - hours to be told they can not upload anything due to the system outage. I am a single mother and have n't been able to access my money for 17 days and i can not get any answer to solution to problem. I keep being transferred, placed on hold, hung up on, call does n't go thru. And no answers to the solution. Now i have to sit here with no card, no answers, no money, no solution to the problem. My bills are late. My child is suffering. - - keeps tweeting that everything is back up and it isnt.