General purpose card Managing, opening, or closing account
Empowerment Ventures, LLC Prepaid card department,
General purpose card Managing, opening, or closing account Alabama
My account with Rushcard had a block placed on it as of - - -. I was instructed to send in documents verifying my name and address which I did on multiple occassions only to be told that I needed to send the documents in again and again and again. This went on until - - - when Rushcard finally closed my account and told me I would receive a check in the mail in 5-7 business days. Unfortunately for me this is around the time that they 're " system update " was to take place and now my online account is showing a zero balance and when I call in the automated system says my card has not been activated and I 've yet to be able to reach anyone from customer service since the system crash.
Empowerment Ventures, LLC customer in Alabama
Oct 24, 2015
* Source: CFPB Complaint Database
Empowerment Ventures, LLC response to complaint:
In progress
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