Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Managing, opening, or closing account New York

I have been a member of RushCard Services since -/-/-, and have experienced very little problems in regards to their service overall. However, the recent conversion has me concerned with being able to collect upon my recent losses. I have been expecting a direct deposit since -, and my attempts to contact any competent RushCard customer service representative have been fruitless. I understand they have had an outage, but provide no reliable information as to how they insure a customer 's account will be restored. I want to sever ties with this company, as the transition to the new banking service they acquired has left me less than confident in continued business with the service RushCard provides, but I also do not wish to lose out on money that is owed to me. Please assist me.