Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

Payroll card Fraud or scam Colorado

On -/-/15 I noticed some suspicious activity on my RushCard. I called RushCard and agreed for them to cancel my present card. - asked if I wanted the replacement card to be expedited for a fee of $30.00, which I agreed to, since I knew my direct deposit would be posting the up coming Thursday. I asked for a tracking number and she said to call back in - hours and one would be provided to me. -/-/15 - Called RushCard to acquire the tracking number for my replacement card. The $30.00 was deducted from my RushCard on -/-/15. - stated they still did n't have a tracking number and to call back in - hours. -/-/15 - Called Rush to acquire the tracking number for my replacement card and ask when I would be receiving my replacement card. - said the expedite time is - business days, not including the holiday.


-/-/15 - No Replacement Card. Called RushCard, - says that for sure you will get it tomorrow, just be patient. -/-/15 - No Replacement Card. Called RushCard. - says that due to the system maintenance glitch she can not access my account to track the card. I told her that my direct deposit has n't posted on my account. She said due to the system maintenance glitch, all direct deposits will post on your actual paydate, which mine was -/-/15. - - No Replacement Card and No Direct Deposit in my account. I call RushCard and on hold for over - hours to be hung up on. I call back again, over - times and the phone just rings and hangs up. - - No Replacement Card and No Direct Deposit in my account. I call RushCard and on hold for over - - hours. I talk to - and she states that she can not access my account to find out about my replacement card and my direct deposit. She says there is nothing she can do, but that the problem will be fixed in - hours and asked for my phone number, as someone will call me back when the system is up and running again. - - No replacement card and No direct deposit posted to my account. I ca n't even access my account online. I call RushCard over - times to be hung up on. I finally call at - - and get a hold of -. He says that he ca n't access my account due to the system maintenance issue, but that my direct deposit is showing " on his end '', that it is in my account. I request a refund for $30.00 since my replacement card was never received or expedited and asked for a tracking number again. He told me to call -. I told him - ca n't do anything without a tracking number. He apologizes and says he ca n't help me. - to - - I call RushCard every day at all hours of the day for the phone to ring and ring and then hang up. - - I call RushCard to get information about my replacement card and my direct deposit. I talk to - and she says their system is down and ca n't help me. - - I call RushCard to be on hold for over - hours and then the phone just hangs up. - - I call Rushcard and on hold for over - hours again. I talk to - and tell him to cancel my account and send me my funds via a check that are in my account including the $30.00 expediting fee. He says he ca n't do that because they are still dealing with the system glitch problem and no checks can be cut for funds in customers account. You can absolutely get no-where with these incompetent RushCard representatives. RushCard has stole my hard earned money for one weeks pay that I should have had access to on -/-/15. I do n't where to turn to get my one weeks pay from them.