Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Vehicle loan Problems when you are unable to pay Missouri

-/-/- my wife -. She has been the primary earner for our family since -/-/-, when we decided as a family that I would quit my job of 6 years so that I could stay home and raise our - year old -. She has been paying for my vehicle since then. I filed for divorce -/-/-, during which our finances were supposed to remain the same, she was supposed to continue paying for my vehicle. She decided not too until a court order made her, she did not inform me. My truck was repossessed on Tuesday, -/-/-. I called Wells Fargo Dealer Services and spoke with - in the reinstatement department. She gave me all the information I needed to get my vehicle back, she gave me a total for the payments along with the towing and repo fees, the information I needed to use - -, told me the name of the company who was holding my vehicle, told me to call them and get a quote for the amount I would need to pay when I picked my truck up since I would have to pay for storage, she told me I had until -/-/-. I went


vehicle unless I paid it off completely ( 30 months left at $450.00 a month ). I told her that was not the agreement we had and that I needed my vehicle released immediately so I could get it back to get my children to and from daycare and school because my custody time began Thursday. She transferred me to a supervisor named - who was extremely rude, condescending, blaming me for the situation, refused to accept any responsibility for their lies and deception. They tricked me into paying them prior to them telling me I would n't get my vehicle back. They could have very easily notated my account and said still determining whether or not we will release vehicle, do not tell customer we are releasing yet ''. But the woman on the phone initially told me absolutely my vehicle Would be released within a couple hours of my payment. I called back an hour after being treated terribly on the phone by - and spoke with a gentleman that was just as rude, was trying to tough talk me and make a joke of me, put me on hold as I was speaking, then came back and told me they would call me tomorrow??? Today is Thursday -/-/-, I did not receive that call, so I called Wells Fargo collections, a rude man told me I needed to call reinstatement, I called them, they told me I needed to call collections, so the woman then calls over for me and gets a supervisor named - on the line. He 's rude and tells me that what - told me was correct and they made the decision to keep my vehicle. After reading up on the Fair Debt Collection Practices Act, I believe I was lied to and deceived into paying them prior to them wanting to let me know they would n't be giving me my vehicle back, they actually told me I would for sure get my truck back and they call was recorded. Implied acceptance was had based on my conversation with - and now I 'm being treated like - and scammed out of getting my vehicle back. This is absolutely unacceptable behavior from customer service from a MAJOR lender. This needs to be resolved because I know I 'm not alone, it is NOT ok to lie to your customers and then decide '' afterwards that they are out of luck. Absolutely terrible.