Navient Student Loan Complaint

Navient Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan New York

Name of school : - UniversityLocation : -, T-Navient is currently the servicer of my private student loans. Originally, - - serviced my private student loans from - - - after I graduated from -. In -, I went to - school, and Navient recently took over my loan. I graduated from my - school -/-/-. I contacted Navient in - - - while my private loans were still in deferment ), spoke with an agent, and we agreed upon a repayment plan where I would pay interest-only ( which would be $ -/month - for 24 months. I received my first loan bill in - -, and it was much higher than the interest-only payment that we had agreed to only a month before the bill. I immediately called Navient in - and spoke with another agent. The agent set me up on the interest-only payment plan again and told me to disregard the - bill because our agreement would take effect immediately. During the - conversation, I provided the agent with my credit card number, so Navient could directly deduct the payments. Navient has been deducting the interest-only payments from my credit card since - -. When I


me for regular payments on - of the - private student loan accounts that I have with them - even though we agreed upon an interest only payment plan for - my private student loan accounts. On - -, I called Navient for the third time to clear up this issue. I briefly spoke to an agent, and they told me that they would have to transfer me to another department and put me on hold while the transfer occurred. I had to hang up and call back after they had me on hold for over 30 minutes! When I finally spoke with an agent again, they informed me that I would have to speak to their in-house collections department because they could not handle my billing issue. I do not even understand how I ended up dealing with their in-house collection department, since I have never had past due payment issues with them ( of course, until this last incorrect bill ). When I set up my interest only payment plan in - -, I did not realize that I was talking to their in-house collections department. At the time, my first payment was not even due yet. I have received inaccurate and incomplete information from Navient since I first contacted them in - - to set up a payment plan. I am a very responsible borrower, and I always make sure that I have a good grasp of my debt obligations to ensure that I am able to fully service my loans. It is unfortunate and frustrating that Navient is unwilling to uphold their own terms that they agree to with their borrowers. When I review my Navient bills online for the months of - - - - -, I see that the amount that I owe significantly varies from month-to-month. This is very unclear and misleading because I am only supposed to be paying interest only, per my agreement with Navient.