Bank of America Mortgage Complaint

Bank of America Mortgage department,

VA mortgage Loan servicing, payments, escrow account South Carolina

I went online to the Bank of America online banking to view my mortgage account. On my Summary account page it shows double the amount that it should. Today - as mentioned my online banking accouunt shows - identical mortgages and a zero balance for my Principal Forgiveness mortgage. No on has been able to explain why my online banking page shows - mortgages or why that page shows a balance of - dollars. I have spoken to - representatives in - different departmments and no on has answered my question. BOA was forced into the Principal Forgiveness Program apparenetly due to unsavory practices. I wonder is this another? - associate at BOA stated that my present mortgage balance was - dollars. Another associate stated that my mortgage balance was - dollars, yet online shows - dolllars. I am a - veteran and I unfortunantely suffer from - and I get VERY VERY upset when professsional ethics are in question. Especially wjhen the representativess can not clarify nor rectify THE ( IR - mistakes. Any help will be greatly appreciated.