Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Missouri

For a number of years I have had a Capital One credit card - hereinafter - ). For some time I have had various businesses ( - - -, - -, etc. ) automatically charge - for reoccurring monthly fees. This has worked fine till now. The way it works is I sign onto a businesses web site and enroll in / update my automatic payment information - hereinafter AutoPay -. After a period of time - several business days ) the change percolates through the business system and everything is in sync. My current problem is that - decided without informing me to issue a new card with chip technology and invalidate my old card. Although I have updated the AutoPay information there is a likelihood that a business will attempt to charge the old CARD info because of the delay in synchronizing all of their systems. I have chatted with - and - from - and they ca n't provide a solution. With the prevalence of e-Billing and e-Payments / AutoPay methods I feel that it is incumbent upon - to have a method of processing AutoPay events that are referencing the old card information while the individual notifies business of the card information changing and the business processes the change in information. And although I am involved with Capital One the need applies to _all_ credit card issuers. Therefore I am requesting that your agency contact Capital One regarding this problem and consider promulgating regulation - - ) to implement this.