Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Credit card protection / Debt protection North Carolina

I am - - ( Power of Attorney for my Grandmother, - - ). Synchrony Bank is located at - - - - - -, -, Utah -, United States of America. I had to take over my - Grandmother 's finances because she has not been competent to handle these affairs herself for some time now. I spoke with customer service approximately 6 weeks ago to find out why she was getting billed every month and getting fees and late fees for a card she knows nothing about. The customer service rep ( CSR ) looked back 7 years into the account ending in # - and could not find where a charge had ever been made. The CSR said that he was submitting the issue for investigation and I would receive a response in writing. The response never came, but another bill did. I called customer service again on -/-/15 and spoke with a CSR. After verifying my identity and the information showing me to be the Power of Attorney, he forwarded me to another CSR. The CSR refused to talked to my unless I gave him my social security number. I stated that my SS # is not on the Power of Attorney documents they have on file and would serve no purpose. The CSR ( stated his name was - - ) refused to talk to me at - EST. I truly believe this to be a case of a credit company taking advantage of an - -yr old woman. My grandmother had been paying this account for several years with absolutely no idea what it was.