Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Using a debit or ATM card Texas

I have been banking with Capital one bank for about 5 months now and back On - - between the hours of - - and - - I went to a capital one bank in - T- to deposit $260.00 in the atm so i could go school shopping for my daughter and not have to pull out cash and just be able to swipe my card. Ive had bank accounts since I was - years old and never had atm issues so as i normally do I stacked up all my bills followed instructions on screen and gave the atm $260.00 then the atm said their was an error reading my money and then cancelled the transaction and my money was never deposited and never returned to me. I immediately went in the bank and they said there was nothing they could do because they have nothing to do with the atm outside and gave me an - number to the atm department and claims department. I called them but since it was a saturday they said all they could do was send out a request to look into the issue and contact me in 7 business days. So


issue until a month later in -/-/- I received a letter stating there was no error in the ATM and i am required to pay back $260.00 or my account will be negative and will affect my good banking credit. The claims department said they would have to call me back again after i said I do n't feel I should have to pay this so after ending that call I called the bank where this event took place and asked if they could review security camera form that date i need someone from this company to be on my side and can help me prove that this atm took my money so the man at the bank location looked at my account and said the issue was that they gave me a credit of $260.00 twice and thats why i got the letter even though according to my transaction history it only shows - credit and according to the letter they sent me it does n't say I was issued - credits by mistake it says I need to pay back the $260.00 because the there was no error on my account or atm. I am getting - different stories and based on what I know happened and on the documents I have the atm took my money, they issued me back my money and now they are saying im lying and i need to pay it back. But the bank and the claims department are giving me - different stories. Its just not fair.