PNC Bank Mortgage department,
Conventional adjustable mortgage (ARM) Credit decision / Underwriting Florida
I signed up for a mortgage with PNC. They provided an acceptance letter. Days before the closing they called me and told me that I no longer qualified for a 30 year mortgage due to debt to income ratio '' which had not changed since the initial approval. They told me that I now only qualified for a 7 year ARM mortgage ONLY. This information was broken to me days before closing. I had no way at that point of obtaining a new mortgage within a few days. I was so scared that I would lose my deposit that I was essentially forced into accepting the terms. Now, with the rate changing I stand to potentially have to pay much more money in interest when I am forced to refinance in 7 years.
PNC Bank customer in Florida
Oct 05, 2015
* Source: CFPB Complaint Database
PNC Bank response to complaint:
Closed with explanation
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