PNC Bank Money Transfers Complaint

PNC Bank Money transfers department,

International money transfer Other transaction issues Pennsylvania

This complaint is regarding International money transfer by PNC Bank, - - -, -, PA -. I am permanent resident in -. I support my family who lives in -. I have tried to send wire transfer to my mother and my niece and multiple ones of them were unsuccessful, resulting in increased financial burden for me, taking time off work to perform these transfers and having to go to the bank to check on transfers, they would not perform it over the phone, I need to go there and present my government issued ID. The first wire was send on - -, 2015 for $9000.00. It went through without a problem. The second wire was send on - -, 2015 for $17000.00. This wire did not go through. I went to the - Branch and had discussion with the person sending the wire. Who would not give me any answer, I was told it was bank policy not to tell me about it. I was given no recourse. The third try at wiring the money happened from - branch on - -, 2015, where I was told that the amount I was trying to send before is above the


- building. The person there told me that the previous - wires did not go through because, the wire operator in the wire room entered wrong information. He also told me that I have a valid reason to transfer $17000.00, no reason to pay double the fee, it can be send by a single wire. He send the wire and confirmed with the wire operator exact information that was entered. This wire went through. Another wire was send on - -, 2015. This was for $8000.00. The wire was not received by the intended recipient. I went to the bank and inquired about it on -/-/2015. A phone call was placed by - - to the wire room, she was informed that there are multiple wires about which he is getting complaints, i think he said it was - -. I was told by the branch manager - - that she will pass it on but there is nothing else she can do to help me. Attached are all the copies and receipts. Thank you, - - -. Phone # ( - ) - - - -, PA -