Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Vehicle loan Problems when you are unable to pay California

My vehicle was re-possessed without ANY prior communication. My information with CapitalOne has been the same since the day my loan originated ; phone number, and email, my address changed a year ago but I made sure they had everything correct. I had fallen behind on payments but called and was told that because I am once again employed and can make extra payments I was fine. Fine '' apparently means just kidding, we 're coming for your car. I received no phone calls, no emails, no letters prior to my car being taken. This is a direct violation of my consumer rights. Additionally, the repo company that took possession of my car ransacked my belongings as well as the interior of the vehicle, they made me sign a form saying everything was returned to me in good condition before I was allowed to see any of it or enter my vehicle.