Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account West Virginia

I had a HELOC loan with Wells Fargo and prior to the end of the draw period I contacted them to convert the load to a fixed rate Home Equity Loan ''. This was completed in - 2015. In reviewing my Credit reports on -/-/15 I noticed this account was still showing up as a Line of Credit '' instead of a loan for a fixed amount and is adversely effecting by credit scores because of false credit utilization '' information this incorrect information is causing. I contacted Wells Fargo on -/-/15 requesting they notify the - credit bureaus of the corrected information and was told that technically this account was still a Line of Credit even though it is not. I explained that the incorrect information


account would now show a loan on all my records even though the account number remained the same. This has now proved to be false information. I was told the opposite on -/-/15 by their representative who identified herself as - '' that made no difference and in fact Wells Fargo discontinued Home Equity Loans '' in - of 2015??