Encore Capital Group Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

Encore Capital Group Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Louisiana

I mailed a request for validation to Asset Acceptance , LLC on -/-/15. The return receipt card indicates that this request letter was received by Asset on -/-/15. In my -/-/15 letter I specifically asked that Asset provide me with an explanation of how the alleged balance was calculated, proof this debt was not time-barred and a copy of the original account level paperwork that contained my signature. Asset 's response letter was sent just one day after receiving my letter and is dated -/-/15. Not only do they fail to provide the requested information, but they ask that I provide them with a copy of the contract and a copy of the bills or statements that show the amount owed or rates. If I am asked to provide them with this information then I can only presume that they do not have this information in their possession. My second request for validation was mailed to Asset on -/-/15 and the return receipt cards indicate that this request letter was received by Asset on -/-/15. In my -/-/15 letter I specifically ask for proof that this alleged debt was assigned to Asset. Asset responded a second time on -/-/15. I


- main revenue generating subsidiary - By way of Consent Order in the matter entitled USA Consumer Financial Protection Bureau, File No. -, In the matter of Encore Capital Group - -, et al dated -/-/15, Asset was has identified as having violated Sections - - a ) and - ( a ) ( - ) of the Consumer Financial Protection Act of 2010 - - '' -, - U.S.C. - - a ) and - ( a ) ( - ) ; Sections - ( a ) ( - ), -, - ( - ), -, - ( - ) ( A ), - ( - ), - ( - ), and - ( - ) of the Fair Debt Collection Practices Act ( FDCPA '' ), - U.S.C. - ( a ) ( - ), -, - ( - ), -, - ( - ) ( A ), - ( - ), - ( - ), and - ( - ) ; Sections - ( a ) ( - ) ( - ) and - ( b ) of the Fair Credit Reporting Act ( FCRA '' ), - U.S.C. - ( a ) ( - ) ( - ) and - ( b ). Under sections - and - of the -, - U.S.C. -, -. In this matter, it was found that Asset had questionable debt buying practices, did not properly investigate consumer disputes, collects debts without a reasonable basis, collected time-barred debt, etc. Asset has not provided me with the charge-off balance or their method of calculating any amount in excess of this balance. I believe that Asset has demonstrated many of the behaviors towards me that are outlined in the Consent Order and that they can not substantiate their representations. Asset has not conducted a reasonable investigation of my dispute, despite multiple requests.

Encore Capital Group customer in Louisiana
Sep 25, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

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Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
[email protected]
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

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