Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement Pennsylvania

Bank of America mis applied my payments to the wrong balance transfer promotion and is charging me interest on the new balance. They are also NOT recognizing a Check Cash Advance '' promotional balance at the correct interest rate. I was told that you ca n't write/depsoit a check to yourself and deposit it in your own bank account. '' When I asked for the person to show me where it says that on the marketing brochure for the promotion, she referred me to the - office. I spoke to someone in their - office, which apparently handles disputes such as this and I was told,


about it, we are rectifying the problem and all fees and interest will be credited back to you at a later date. '' She could not give me a reference # of my dispute and asked me to call back in a month or so. The promotional balances on my statement do n't even add up to the entire balance due noted at the top of the statement. Further to this point of major computer errors, - of the promotional balances appears to have shifted a decimal point and shows $10000.00 in my favor. I compared to the previous statement and it 's clearly a computer error. My concern is that they will try and rectify the problem without any oversight and who knows how many - of card holders will not even notice an error has been made and end up paying - dollars of erroneous interest to the bank.