Review and analysis of over 213 complaints against Bank of America
Bank of America consumers have reported over 213 official complaints related to Billing statement. Out of the 213 consumer complaints against Bank of America, 17% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 99% were processed in a timely manner. 23% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Bank of America Credit card billing statement March 21, 2017 - I have an argument with Bank Of America ( BOA ) on payment crediting date on their credit cards. The situation is very simple. I have an - credit card with BOA. A transaction of $32.00 was posted on -/-/2017. Around - PST -/-/2017, I submitted a payment of $32.00 on BOA online banking website. Coincidentally, the statement date for my - credit card is -/-/-. So I would expect the statement balance to be - because the $32.00 was submitted - PST on that day. However, this is not the case after I see what BOA online banking shows today ( -/-/- ). The statement... |
Bank of America Credit card billing statement March 13, 2017 - Bank Americard VISAs charging me for - flight - from - to - which took place -/-/2016 and returned -/-/-. The flight was actually paid for through my - card and the flight taken. Originally I attempted to book this flight on-line through a travel site called -. My Visa card was denied twice by -. I called both Bank Americard which said the card was fine and the travel site which said it was not their problem. Because my trip to - was urgent to visit my - sister, I switched to another on line travel site - and booked the flight using my - card. The bookin... |
Bank of America Credit card billing statement March 13, 2017 - I opened an account with Bank of America ( credit card with deposit\o of $99.00. I did a charge for $40.00 dlls and statement showed additional $39.00 for fees. I called them to cancel that account and thet only returned $17.00 dlls ( check - from their account : - - - -. I will appreciate to aske them to return my complete money back... |
Bank of America Credit card billing statement December 30, 2016 - I had a fraudulent charge on my Bank of America charge card. They sent the bills to an incorrect address. I was unaware of the transactions existence until I pulled my annual credit report and noticed the account had charged off. This was not a credit card I used regularly. This was associated with a subscriptions service that had an auto renew that I was unaware of this feature. This coupled with the fact B of A did n't send my bills to my address led to my account charging off.... |
Bank of America Credit card billing statement December 30, 2016 - I paid my statement balance, thinking that would avoid any interest. I was told when I spoke to a customer service rep, that the statement balance means nothing and that I need the pay the purchase balance in full on the date I make the payment, including purchased made after the statement was printed. I rely solely on the statement to determine how much I need to pay, and I try to pay the purchase balance in full to avoid interest. I do not think it is fair to charge interest on a balance that is unknown until the next statement arrives.... |
Bank of America Credit card billing statement December 1, 2016 - Describe what happened so we can understand the issue ... I paid - bills at Bank of America on the -. I paid through their online billpay service. - was the closing date for the month. Bank of America credited the - payments for - although I was paying - bill as presented on bill pay. The next day I receive - more bills for -. I called on - and I was told that they could n't switch the payment over to - and that it would be " much more complicated than that ''. The whole process will take 5 additional business days ( with weekends that is 9 more days ). They woul... |
Bank of America Credit card billing statement November 17, 2016 - I have a credit card from Band of America and I set up the automatic payment to pay my balance fully every month. But when I checked my statement, I found that from -/-/2015, every month there would be multiple payments to my credit card. One is called PAYMENT DIRECT DEBIT - THANK YOU, the other is BA ELECTRONIC PAYMENT. and in most of months, the combination of these payments would exceed my balance, which led to a credit balance in my account. I just called BOA and the customer service said one of these - payments was not recognized. But I only set up the automatic payment on BoA websit... |
Bank of America Credit card billing statement August 29, 2016 - I was a Bank of America / FIA Cardholder customer and signed up for paperless statements, sometime during 2015. At that time, Bank of America / FIA committed that they would keep statements on-line for up to 7 years, and that I could retrieve all statements by logging into their website. They have sold the credit card portfolio to another servicer ( - - - ), and none of my prior statements are available. This creates all sorts of record keeping problems for me as a cardholder, business owner, and taxpayer.... |
Bank of America Credit card billing statement August 21, 2016 - I signed up for a new - through Bank of America. Via phone, I immediately set up automatic payments to be applied to my account so that my credit card balance would be paid in full on time every month. I received an account statement on - - reporting that my automatic payment would applied on - -. On - -, I noticed that I was charged a late fee and finance charge. I spent 45 minutes on the phone with Bank of America trying to figure out why my statement reported that my automatic payment was all set up, but I was still charged a late fee and a finance charge. At the end of... |
Bank of America Credit card billing statement August 5, 2016 - I have had - Fidelity Investments credit cards for a long time. Recently, out of the blue, they changed from - to Visa issuing new cards than you had to individually register on a different internal FIA website, fidelityrewards.com. The Mastercards had been administered at fiacardservices.com The problem is when you registered your new card you could no longer even log on to the old site, which is where my statements are. It 's worth noting her that FIA had been using continual nags to get me to switch from paper to online statements. The new site does n't have any of the old statement... |
Bank of America Credit card billing statement July 23, 2016 - On - -, 2016, I made an online payment of $1900.00 to pay my Fidelity - - monthly payment in full, due - -, 2016. The payment posted to my account on -, 2016. On - -, 2016, FIA Card Services withdrew a second monthly payment of $1900.00 from my checking account for the monthly payment. Of course, this caused my checking account to be overdrawn and incurring a $35.00 overdraft fee on my account. The erroneous - payment of my monthly balance posted on -, 2016. They now tell me it will be 7 to 10 business days before they can replace the - payment back in... |
Bank of America Credit card billing statement July 19, 2016 - Over the past 7 months I have been monitoring the interest payments on my credit card from Bank of America ( rewards ). The interest seems rather high to me. I believe their interest calculation works in principle according to : 1 ) the interest on any statement refers to the purchase amounts carried over from the previous month. 2 ) the closing date ( -/-/- ) and the payment due date ( -/-/- ) are different, 3 ) the interest rate on amounts carried over from previous months is really high and seems arbitrary as the following data from my credit card statements shows : statement dat... |
Bank of America Credit card billing statement June 28, 2016 - I paid a credit card every month and have an automatic payment on it. I talked to the bank and explained it was their mistake since I set up auto payment. They marked me late and charged me fees and did not even offer to reverse or anything. I have had perfect credit for over a decade. The website did not work with the password until after when I was notified of the occurence. Bank of america ruined my credit where now I can not rent, or borrow funds and made my other cards lower my credit limit. I would love for you to investigate and shut down these unethical practices which I believe is the... |
Bank of America Credit card billing statement May 11, 2016 - Hi, I have owned a - AME- credit card for the past two years. This particular card has sat in my home safe since I 've received it. It 's never been held by anyone, never been used. This past month I receive a statement that shows I owe $0.00 ( that is correct, - cent/penny ). I am pasting my statement below to show this fraudulant charge. Since nobody has or have accessed my card sitting in my safe, logic dictates that - - - added this made up charge to my credit card. - Page - - - - - - - Account Number : - - - - -/-/- - -/-/2016 ... |
Bank of America Credit card billing statement April 10, 2016 - Bank of America is issuing inaccurate statements. I have - balance transfers, - with a promo short-term zero interest rate ( after the. Under the Interest Charge Calculations section of my statement, under " balance subject to interest rate '' it shows a zero balance for each of the balance transfers. This is not correct. I have several thousand dollars subject to that special zero-percent interest rate. While the special promo rate happens to be - at the moment, this will change when the promo time period is over. Every other credit card company I have ever had a balance transfer w... |
Bank of America Credit card billing statement April 1, 2016 - The last few ( at least - ) statements for my Bank of America credit card have not shown the balances subject to various promotional balance transfer offers that I have taken advantage of. I had this same problem in 2015, and the problem was corrected on a few statements. But now the error has returned. When this happened last year Bank of America took months to resolve the issue and did n't seem to care that they were sending out - incorrect statements. The person assigned to handle my case often did not return calls and was basically useless. A perfect example of a " too big to fail ''... |
Bank of America Credit card billing statement March 15, 2016 - I set up my on-line account with my Bank of America [ - - - ] account to withdraw " the amount due '' from my account each month, meaning ( I thought ) the statement balance. For three months in a row Bank of America only withdrew the minimum payment of $25.00, and charged me interest on the unpaid balance. Each month I called and asked them to correct it, and they reversed the fees. This month I called to complain and a courteous employee explained that " amount due '' on their website options meant " minimum payment plus fees and interest. '' That is not the ordinary meaning of "... |
Bank of America Credit card billing statement February 29, 2016 - In the late-evening of - -, -, I went to my Bank of America Visa Account Online to check my balance. I discovered that my - Statement ( covering the dates - - - - - ) had already posted. Because I could see my New Statement 's Balance as well as new Minimum Payment Due, I paid it right then. It was debited from my Bank Account on - - and this has been confirmed by Bank of America as the date that this payment was posted to my Visa Account. However, I was later to discover that Bank of America regarded this payment as having been made on my former statement ( for -... |
Bank of America Credit card billing statement February 23, 2016 - As I understand it, credit card companies are required by law to list the interest rates and balances subject to these interest rates on monthly credit card statements. I 've notified Bank of America on many occasions that my credit card statements, more often than not, DO NOT include this important information. As of my last complaint about it, BOA reached out to me and said it was a result of a system upgrade and my statements would now include that information. As of - 2015 my monthly statement included the information I was expecting. It seems they corrected the problem for 2 months as ... |
Bank of America Credit card billing statement February 2, 2016 - On -/-/- I attempt to pay my Bank of America ( BOA ) credit card balance in full of $5500.00 from a rarely used - - checking account. - A statement credit is applied to my account of $120.00 - Online statement is made available - Payment from - - Checking Account is reversed by BOA, for reasons that are completely unclear. I 've talked to - - ( - -, - ) and no attempt was ever made by BOAto obtain the money and there 's no indication on any of my statements that money was attempted to be withdrawn. This payment reversal is not discovered till -... |
Bank of America Credit card billing statement January 26, 2016 - I have multiple promo rate balances, at different rates and expiring at different times. The last - statements, beginning with my - statement, Bank of America stopped reporting the balance owed under each promo rate plan. I called customer service after the - statement and was told it was probably just a glitch, as they had just switched over their system. Today, I chatted them online, and they told me their new policy is that they " no longer include the balances for the promotional offers on our statements. '' I informed them I believed that was illegal, and I would contact CFPB. ... |
Bank of America Credit card billing statement January 7, 2016 - Bank of America 's automatic payment options are deceptive and, it seems, drafted with the only purpose of causing people to incur finance charges that they would not otherwise incur. The options listed are as follows : ( 1 ) Always pay Minimum amount due as indicated on e-Bill ( 2 ) Always pay Amount due as shown on e-Bill ( 3 ) Always pay Statement balance as shown on e-Bill I selected # 2, which ended up being interpreted by BOA as paying the minimum amount ( i.e., the exact same as option # 1 ). As a result, I was charged finance charges for four months even though I had intended to pay th... |
Bank of America Credit card billing statement December 14, 2015 - I have - promotional balance transfers on this account, but in the " Interest Charge Calculation '' section, where it reflects the APR ( all 0 % ) and end date of each transfer, there is no balance in the column " Balance Subject to Interest Rate, '' even though there is a balance on the card. I think this amounts to unfair credit practices, and prevents the consumer from being able to accurately track where payments are being applied/having a paper-trail reflecting this information. It also prevents a consumer from being able to know the balance that needs to be paid off before the promoti... |
Bank of America Credit card billing statement November 27, 2015 - While reviewing my account statement on or about -/-/-, I noticed unauthorized and fraudulent charges to my account beginning from -/-/- thru -/-/- posting as date of Transaction totaling about $22000.00. I immediately contacted BANK OF AMERICA and advised them that I did not at any time authorize or consent to the charges that reflecting in my account. I was advised that it will be investigated and appropriate correction made. I was not contacted or advised of the outcome of the investigation, though I continued to make my monthly payments including this fraudulent and unauth... |
Bank of America Credit card billing statement November 18, 2015 - - Purchased ink jet cartridge using - for $15.00 using my credit card - - transaction num. -. The card num.. is - from - - Services-/-/2015 Request a cancellation for item not received. -/-/2015 Creditor refund to - account. -/-/2015 Supposed refound in trans. -NEVER RECEIVED A REFOUND TO MY CREDIT ACCOUNT ... |
Bank of America Credit card billing statement October 30, 2015 - I logged onto my Bank of America online account on - - and my account showed that I had a payment of $32.00 due on - -. I made the payment at that time. When I logged on again on - -, my account showed a past due amount of $32.00 and a late fee of $25.00. I verified that the payment of $32.00 posted to my bank account on the - of - and called B of A. I was told that my -/-/- statement closed on -/-/- and that my payment of $32.00 for -/-/- was applied to my -/-/- statement. After I explained that my online account showed a payment due for -... |
Bank of America Credit card billing statement October 23, 2015 - Bank of America fails to provide promotional balances in the promotional interest rate section of the billing statement. ... |
Bank of America Credit card billing statement October 18, 2015 - Bank of America - BA ) lied regarding interest charges. The contract on promotional balance transfers clearly states that any payment above the minimum payment is applied to the highest/older interest balances. This was also repeated verbally by BA representatives upon an additional balance transfer on -/-/15. We paid off the older balance of $5000.00 before the promotional expiration date of - 2015, but BA started charging interest unjustifiable. After complaining each and every month of this, each representative told us that this was a computer glitch, that we were not the only... |
Bank of America Credit card billing statement October 8, 2015 - I have a Bank of America credit card, and they recently - without my permission - changed my accounts notification system so that I did n't receive my normal email notification that my bill was coming due. This led to a missed payment and late charges that I should not incur. ... |
Bank of America Credit card billing statement September 25, 2015 - Bank of America mis applied my payments to the wrong balance transfer promotion and is charging me interest on the new balance. They are also NOT recognizing a Check Cash Advance '' promotional balance at the correct interest rate. I was told that you ca n't write/depsoit a check to yourself and deposit it in your own bank account. '' When I asked for the person to show me where it says that on the marketing brochure for the promotion, she referred me to the - office. I spoke to someone in their - office, which apparently handles disputes such as this and I was told, The bank had a ma... |
Bank of America Credit card billing statement July 27, 2015 - I have an - - credit card which I make payments through Bank of America. On Bank of America 's website, they provide the options for customers to make their monthly payments via E-Bill. When setting up my E-Bill, I was presented with - options : Pay the minimum balance, pay Amount Due, pay the Statement Balance, and Other. I selected pay Amount Due and after the - payment was due, I checked my account only to be surprised that only the minimum balance was paid. When I called Bank of America, I was informed that the 'Pay the minimum balance ' and 'pay Amount Due ' are the same thing... |
Bank of America Credit card billing statement July 14, 2015 - I opened up a - Outdoor Rewards '' Master Card. I did not get a - '' statement. The - statement I received said that I missed the - payment and I was being assessed a $25.00 late fee plus $7.00 in interest. I called the customer service number and - '' said that she could not help me and take the late fee off due to my accnt. being delinquent. So, according to them, it is my fault that I did not make the - payment ( even though there is no way I could have not having received a first statement ). ... |
Bank of America Credit card billing statement June 24, 2015 - I have a BofA credit card, and did some balance transfers to this card in early -/-/-, which included a promotion of something like zero interest for a year or so. Every month since the transfers, there were the interest charge calculations available on my statements so I knew when I had to have certain balances paid off by to avoid interest changes kicking in. Since -/-/-, this entire section has been - out ( every month since ) and I 've had to call to verify the amounts to ensure ( for myself ) that I know balances. Its seems to me that leaving these sections blank, anyone coul... |
Bank of America Credit card billing statement June 18, 2015 - An unpaid due amount appeared on my statement ending - -. To me this is impossible since I do online banking and have authorized my bank to pay upon receipt of the e-bill. The credit card services section and bill pay/online banking are with the same major banking corporation. After several phone calls and going up the chain my dispute has not been solved. I had asked card services to remove the unpaid amount from the statement. They continually tell me that my - payment has not been received and that they can not remove the amount. What I thought was a refund of the past due amount a... |
Bank of America Credit card billing statement June 6, 2015 - Bank of America fails to fill out balances in the interest rate charges portion of their statements. Interest rates and promotional dates are listed, but all balances are $0.00. You can not determine which portion of the balance is subject to the promotional rate. ... |
Bank of America Credit card billing statement May 30, 2015 - I was late last month, and charged a $35.00 because the payment arrived after the closing date. The payment was for $750.00, payment was credited to my next statement along with a pand to my surprise a late fee for $35.00!!! ... |
Bank of America Credit card billing statement May 28, 2015 - I received a cc statement on - -. Therefore, I made the $290.00 payment on - -, which was due - -. Fidelity charged me a $25.00 late fee because they said I can not make a payment the same day I receive a statement. Therefore, they said, I would have to make another payment of $280.00. In essence, I had to make - payments in the same month. They refunded me the - payment, but then, they told me, I would have to resend the same payment back in. Then, in for the - - statement, they increased my minimum payment, even though my balance was lower. ... |
Bank of America Credit card billing statement May 19, 2015 - My Bank of America Credit Card statement balance was paid in full before the due date, and I was still charged a fee listed as a minimum interest charge. I called customer service and explained that the statement clearly showed that my previous balance minus my payments & other credits added up to -, just like the previous month when no interest fee was charged. But, the customer service representative told me it was Bank of America 's policy to still charge me a minimum interest charge regardless, and emphatically stated that this policy was not going to change. I believe this is a mislead... |
Bank of America Credit card billing statement May 11, 2015 - The monthly statment from my credit card company comes in an extremely plain, nondescript envelope without any marking or indication whom the letter is from. The envelope merely says your statment enclosed. '' The return address is an ambiguous - - . The back it says to visit the website but does not say which website. This seems like it is a practice intended to cause the statement to be confused with junk mail and thrown away causing consumers to miss their payments. This is wrong. ... |
Bank of America Credit card billing statement April 30, 2015 - I lost a bank of america credit card in - and asked for a new ones, with a new number. ever since then, I have paid off each statement in full riggt after recieving their stament, and the next month find out they have charged high interset, saying the balance was not paid in full. - times i have paid the amount in the local BOA office, with a rep calling to confirm the correct amount, pay it, yet they keep charging interest for not paying in full. After the last statement i told them would file complaint if it happened again, and it did. I charge that BOA is doing this on purpose and rip... |
Bank of America Credit card billing statement April 27, 2015 - I have noticed that a number of credit card statements use a very small font. I 'd guess - pt or less while others use a much larger font - - of - pt. On at least - occassion I have misread - of the small font payment stubs where the day was printed as a - '' but I misread it as a - ''. I do n't need glasses in the normal course of my activities but have have bought reading glasses jus so I can read these statements. While there maybe other companies using the smaller fonts, FIA Card Services and - - - - are - companies which user a smaller font. The payme... |
Bank of America Credit card billing statement April 23, 2015 - Bank of America emailed me an eroneous bill. They have admitted to the mistake but can not explain it. I told them this was illegal. You can not be sending out eroneous bills and hoping that people pay them without looking. On - - I received an email saying that I owed them $53.00 due on - -. I knew this was incorrect because I had just scheduled my payment of $28.00 to be paid on - -. I - checked and I was correct. I went online to chat with a B of A rep who could not explain what happened. He said a Manager would call me back on Monday. No one called. I chatted again... |
Bank of America Credit card billing statement April 16, 2015 - My Bank of America Credit Card statement balance was paid in full before the due date, and I was still charged a fee listed as a minimum interest charge. I called customer service and explained that the statement clearly showed that my previous balance minus my payments & other credits added up to zero, just like the previous month when no interest fee was charged. But, the customer service representative told me it was Bank of America 's policy to still charge me a minimum interest charge regardless, and emphatically stated that this policy was not going to change. I believe this is a mislead... |
Bank of America Credit card billing statement April 11, 2015 - After having my card fraudulently used, - - issues over - refunds '' for fraud, but not by tying them to the specific charges. Now, - month later, they have re instituted - charges without any narrative other than Move Debt From Fraud Account ''. When I called they say they are some accounting transfer issue. Of course, I can not verify that any of these charges are accurate, because there is no explanation. I called to place them in dispute as not recognized '' and - - refused to do so, saying that they were charges from the now-closed card. However, these charges have... |
Bank of America Credit card billing statement April 3, 2015 - I have had a Bank of America card for 17 years. Within the past year, I 've had - problems with this account. The first problem is that the emailed statements have not been delivered regularly since -/-/-. This has resulted in several late charges. I checked my junk mail folder and deleted items. I received a statement on -/-/- and Did not receive another unil -/-/-. This leads to the second and more serious problem ... I logged into my account on -/-/- to pay my account. This payment did not go through. Bank of America has a record of my log in, however ; they do not ha... |
Bank of America Credit card billing statement April 1, 2015 - - unwarranted charges were included in my -/-/-.-/-/- 2015 Bank of America credit card statement : a $31.00 late fee and a $17.00 interest charge. A BofA representative, in a -/-/15 phone conversation, agreed to remove these charges which would be reflected in my next statement. In that BofA statement, received -/-/15, the $31.00 charge was removed but not the $17.00 charge. I again spoke to BofA this morning, -/-/15, and was told the $17.00 would be removed from my account and be shown in the next statement. We shall see. Both charges were unwarranted... |