Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

APR or interest rate New York

On my Care Credit account I had some promotional purchases with deferred interest for 6 months, which would have 26.99 % interest if not paid off by the end of the promotional period. I also had some purchases with fixed payment reduced APR until paid off. According to my -/-/- statement, I had - promotional purchases totaling $650.00 and - reduced -/-/- balances totaling $1500.00. I then paid $1000.00 prior to the - - due date, expecting that this would completely pay off my promotional balances and also make a dent in my reduced APR balance. When I received my -/-/- statement, I found that only $15.00 of my $1000.00 payment had been allocated to the higher-interest promotional balances, and the rest had been applied the lower-interest balances. I contacted Synchrony Bank by phone and a representative said he was fixing it so the payment would be applied to the promotional balances. He had no explanation for why my payment had been allocated improperly in the first place, other than that this was the way the computer processed it. He had no explanation for why the computer had been programmed to process it this way, or whether this has happened before, or how many other people it has happened to. I request that this be looked into to find out if Synchrony Bank is routinely engaging in this kind of practice to keep customers from paying off promotional balances in time so they can collect the high interest on those balances.