PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Checking account Problems caused by my funds being low Pennsylvania

I found this bank online looking for banks located near a town I was moving to. I signed up for a Virtual Wallet account ... Which has turn into a performance account that has cost me money since DAY one! Unfortunately, due to recent moves and a lock out of my email ... I have had no access to this account since day one. I have called numerous times trying to close this acount. I was told I had to dive to a branch to close in person. I looked up the nearest branch online .. And surprise! It 's a garage. It was a - hours drive for me. Sure that address is not online now? But I was upset because I was told that was that only way I could close my account. I have called many times in between, each time they tell me I have to complete something to verify the account? BTW I do n't have account information because I have NEVER been able to access the account from the moment I set it up. Noe I find out I 'm in a performance account? That I did not sign up for? and it 's costing me money every month? Who does that??? What kind of banking is this??? Please help??? I 'm very upset? They did not earn this money??????? I feel like I have been robbed!