Encore Capital Group Debt Collection Complaint

Encore Capital Group Debt collection department,

Other (phone, health club, etc.) Disclosure verification of debt Not given enough info to verify debt Pennsylvania

I had an account with - many years ago. We moved to a state where - did provide service. This was over 8 years ago. - did not have coverage for this area and we asked to be released from the agreement. They did this for us with no questions asked. Then, MCM began to call/send letters demanding money for an account we had with -. I asked MCM for a detailed explanation as to what the charges are for and they provide me nothing. I just got off the phone with - today ( representatives name was - ). - tells me that she can not provide details of what those charges are as they sold my full account to MCM and are not able to see the details any longer. I then hung up and called MCM, again. I explained the situation and the representative ( - - sp? ) explained to me that he could not see the details. I told him that was wrong and I have asked for this information numerous times. He said I could file a dispute and I told him I felt it was wrong that they continue to tell me these


mostly hold time when he transferred me to some other group ) I disconnected the call. This happened at about - EST -/-/2015. All I am asking for from MCM is a detailed listing of the charges they claim I owe to -. What I do n't understand is how they can do this and pass audits or financial reviews from - party auditing companies without being able to provide that type of documentation or at least produce those in the files. They should be required to keep detailed account history of what they are collecting on and should arm their agents with the details so that they can speak intelligently to the consumer. I feel this is unfair and deceptive. We receive countless telephone calls from MCM as well as letters. The most recent letter actually reads ... do n't miss this opportunity to say $ - off your current balance of $ -. We would forward to assisting you. '' They do n't assist you when you ask them for details on what they are collecting ; they only want your money. Please understand that I do n't have any issue in paying any amount that I may owe. As noted, when I ask for those details they ca n't or wo n't provide it to me. It just does n't seem legal that they can do this to someone. It would have been taken care of immediately if they had provided me the details when I asked but I refuse to pay something blindly.