Sterling Jewelers Inc. Debt Collection Complaint

Sterling Jewelers Inc. Debt collection department,

Other (phone, health club, etc.) False statements or representation Impersonated an attorney or official Virginia

In 2011 I had - accounts with sterling Jewelers, - with - and - with a jared. These accounts were both paid as agreed until my husband was injured and required extensive surgery at which time we were forced to file a chpt - to protect our home. When our home was no longer in jeopardy we voluntarily dismissed the chpt -. Both my attorney and myself attempted to contact sterling to ascertain the holder of these accounts to no avail. Even a certified letter went unanswered. This is a common complaint with - after reviewing social media. Two weeks ago I received a call from s no caller ID number. '' The individual identified themselves as a


he was from Kay Jewelers and the lawyers had already filed paperwork with my state and county. I was given 72 hours to pay my account or face legal action or prosecution. '' In a panic, I provided my bank account numbers. I was told an authorization to deduct monies from my bank account would be emailed and I would need to sign this authorization. I did indeed receive such an email, and realized I needed to have this information reviewed. Much to my surprise, over - was deducted from my checking account within 72 hours without return of the authorization. My bank ( - ) fraud department immediately became involved. The identified offender was - -. Several days later, my husband received another call from no caller Id. '' Same scenario. It was a state employee needing to serve legal documents. '' When the phone number was called, an individual ( - ) went into great detail about a Jared account. My husband was NEVER on this Individual Jared account. This was again regency capital. I immediately contacted an attorney ( - ) regarding the unauthorized deduction and continued threats of criminal action. I spoke with - - ( - ). When - - called the phone numr of the Kay representative, '' the individual refused to provide the company name, address, or, fax number. - - could find no record of - - in her data base of licensed agencies in New York. The attorney office advised that I immediately cancel my bank account and debit cards. This required I miss an entire day of work to cancel my account, debit card, automatic deduction, etc. Around this time, I received a credit alert that - - - had placed - collection entries on my credit file, - for Jared and - for Kay. The entries appeared as new defaulted accounts. Prior to the appearance on my credit, I had never heard of -. I had certainly received no communication from them. I called - and spoke with an extremely rude lady who told me we, own these accounts and they have been outsourced for collection to -. '' When I described the issues related to - -, the agent responded I do n't believe any of that. It 's not my problem anyway, it 's yours. '' She then hung the phone up!