PNC Bank Credit Card Complaint

PNC Bank Credit card department,

Transaction issue Ohio

I received an email notice from PNC that it had declined a payment request from - - - in the amount of $20.00. This is a utility merchant with whom I had established a automatic payment. When I called PNC Visa, they informed me that new credit card info via a - Account updater '' had been given to -. At this time, I, the cardholder did not yet have the updated card to activate. They blamed - and transferred the call to it. - blames PNC and said that it issued the new information to merchant even before I had the card. I called - - and verified that a new expiration date had automatically been given to them. I had to give them my current card info so they could charge the account. Now, I have to call - back when I receive the new card '' so I can reactivate automatic billing. There is something wrong with the PNC VISA process when Merchants have information before I receive and activate a card. I have no clue what other of my automatic charges may have this same issue before I receive the new card to activate. This is an unnecessary and time consuming issue. None of the customer service reps at - or PNC had any way to solve the issue. Please help so other consumers do n't get caught up in this same unnecessary problem. Thank you.