PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Other mortgage Credit decision / Underwriting Virginia

I Was notified - was selling our loan to Penny mac. We were contacted by penny mac saying Welcome .also to let us know we were available to receive a streamline loan and save us money! I made it clear ... sure if our payments were lower and no money out of our pocket. The gentlemen which we do have the name of assured us after some time yes he could save us about - a month and nothing out of our pocket. We gave an application over the phone and sent - dollars. After much back and forth ... ..A confirmation was sent saying good to go ... .there would be about around -. closing cost for us. ( Please do not quote the amounts I am giving you ballpark ) I immediately contacted them and said NO you said nothing out of our pocket, cancel the loan. They said they would get back to us ... ..came back and said good news payment saves almost - bucks a month and no closing. We closedOur first payment was due and there was another fee as well after calling Found out no taxes for escrow were ever accounted for. We were already next month going to be - in the red for our escrow acct. They say they are going to up our payment to cover -divided by -.I am not well and I certainly would never refi. to pay a couple of - more! Rate no lower, payment higher this is predatory lending. We need help! We also feel strongly that we were discriminated against because we are both -. We want to reinstate prior loan w/same payment. We are in fear of losing our home The - of this matter is starting to further affect our health. Thanks - and - -