Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting Idaho

I had a home that foreclosed in 2010. I had - mortgages, the - being a Home Equity Line of Credit through Bank of America. The primary mortgage was reported correctly to the Credit Bureau as Foreclosed '' while the - loan was reported as suspended '' which keeps me from being approved for a home loan now. I called Bank of America and spent over - hours and talked to over - people. Each person told me the same thing ; that my HELOC has been charged off '' meaning I no longer owe them money because of the foreclosure. However, each person stated that they did not have access to or the authority to provide or produce any kind of document to prove that this account was charged off. I was referred to - specialists '' who each stated that they could help me and would fax me or call me back. I have not heard from either -, they do not answer their phones, they do not return phone calls. I was hung up on several times. I was even told that it was Bank of America 's error in not reporting correctly to the Credit Bureau but they still have been unable to provide me any assistance in providing this account is settled.