Sterling Jewelers Inc. Consumer Loan Complaint

Sterling Jewelers Inc. Consumer loan department,

Installment loan Managing the loan or lease Florida

Kay Jewelers is reporting erroneous derogatory information to all - of my credit bureaus. Upon opening a Kay Jewelers account I opted in a insurance payment coverage protection plan offered by Kay Jewelers. I utilized my payment protection plan when I became unemployed & the insurance protection plan covered my remaining small balance with Kay Jewelers. Kay Jewelers reported this account as a charge-off with a $0.00 balance & with the original creditor as - -. This is not accurate. I utilized insurance offered by Kay Jewelers which paid the remainder of my account well prior to this account being charged off or in any derogatory standing. Kay Jewelers failed to apply the insurance payment to my account after numerous correspondence that it would be applied and leave my account open with a $0.00 balance. After several failed attempts to resolve the issue I learned Kay Jewelers submitted the insurance payment that was suppose to cover my Kay Jewelers account to an outside charge-off company, which is a breach of contract. Kay Jewelers is willfully reporting erroneous information to all - of my credit bureaus. I will continue to document & utilize every resource to get this issue resolved. Account_Number : -