Sallie Mae Debt Collection Complaint

Federal student loan Communication tactics frequent or repeated calls

Sallie Mae Debt collection department,

Federal student loan Communication tactics Frequent or repeated calls Michigan

Sallie Mae called me - times yesterday. I answered the phone each time and there was no on on the other end of the line. I called the number back and spoke with someone who claimed I owed an amount of $25.00 and some change. I advised them that they had called me - times in one day and the supervisor advised it was an automated system and shows they only contacted me - times. After I ended the phone call because the supervisor and rep both told me there was nothing they could do about the phone calls until the bill was paid, I paid the bill online. The amount it showed I owed online was greater than what I was told on the phone, but I paid it all anyway. I received - more phone calls after the payment was made last night. Again, no one was on the other end of the line. Today, I received - more phone calls from the same number and no one was on the line. I tried to call them back, but ca n't speak with anyone because their office is closed.

Sallie Mae customer in Michigan
Jul 18, 2015

* Source: CFPB Complaint Database

Sallie Mae response to complaint:
Closed with explanation

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