Other bank product/service Making/receiving payments, sending money
Capital One Bank account or service department,
Other bank product/service Making/receiving payments, sending money North Carolina
On -/-/- at approximately --, I made an online payment to Capital One Bank ( see attached ) in the amount of $38.00. At the time, I was unaware that payments made after - on the due date were considered late and posted the next day. Currently, I have a 30-day late on my credit reports ( - ) and also been denied a credit line increase with Capital One due to my late payment history ''. I have had - credit card accounts with Capital One for over a year and never paid late or after - on the due date. I am now being penalized for a practice which is against the law. According to the Credit Card Accountability Responsibility and Disclosure Act of -/-/- or Credit CARD Act of -/-/-, the practice of posting credit card payments ( made after -/-/- on the due date ), the next day and counting it against the cardholder as a late payment is illegal.
Capital One customer in North Carolina
Jul 14, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
Loading similar complaints
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |