PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional fixed mortgage Settlement process and costs Ohio

I obtained a mortgage through PNC bank. There are - things that happened during the course of the mortgage process, - is questionable, and the other is my specific complaint. The first packet of contract documentation had my interest rate set at 4.875 % instead of the 4.5 % that we agreed upon. They told me that it was a computer error where the .375 % was automatically added onto the original 4.5 %. My loan officer told me that he sent me an email stating there was an error, but I never received any communication to that effect. Had I not read the contract before signing, the 4.875 % would have stayed ( I am a - home buyer ). The week prior to my closing date PNC 's appraiser said made a note about a front step of my house being a potential stepping hazard. The underwriter then delayed the closing by requiring the seller to remedy the issue. This pushed the closing date back a week. The original closing date was - -. A contractor fixed the problem on - - and the house was reappraised and approved on -/-/-. The new closing date was - -. After - on Thursday - -, I received a call from my loan officer stating that he had just sent me the final breakdown of costs for the closing via email and that he wanted to review it with me. Upon reviewing the documentation, he tells me that the bank charged me $1500.00 for an extension of the interest rate that allegedly expired - -. I asked the bank how long the rate was locked in and they said - days. I did not sign a contract with them until - -, which would have locked it in until - -. My main contention is that I was not told of the interest rate expiration or disclosed of the substantial fee until the call the night before the closing. I was moving into town from - hours away and felt coerced into accepting the fee.