PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Checking account Deposits and withdrawals Maryland

In - of 2015 a check that I had written for $10.00. for a co-pay for a medical visit was confiscated from either my mailbox or the billing department of the medical offices without my knowledge. The check payee was changed and amount was altered to $4000.00. The obvious forgery was presented to PNC for payment electronically and it was successfully negotiated with the $4000.00. being taken out of my PNC account. Apparently, the same check was altered a second time, presented electronically to PNC bank, but the forgery was noticed by the credit union to which the forger presented it and the negotiation was ultimately unsuccessful. In early - of 2015, PNC notified me of the fraudulent activity which I had not noticed. PNC has refused to issue a refund for the $4000.00. that was removed from my account. Furthermore, despite the check being an obvious forgery, I was told by a representative from PNC that they are not able to scrutinize electronic transactions due to large volume. A bank 's primary responsibility is to safeguard the money entrusted to them in the form of bank accounts. Electronic transactions such as this should not be permitted if an obviously forged check can so easily be negotiated twice. It is the fiduciary responsibility of the bank to protect consumers from such blatant fraudulent activity.