Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Account opening, closing, or management New York

This is the - complaint that I have filed against Capital One Bank during the last 57 days. For information regarding my initial complaint, which also involved my Rewards Money Market account ( hereafter, RMMA ), please see Case - ( hereafter, Case - ). A brief summary of the facts associated with Case - will facilitate CFPB 's understanding of my current complaint:1 ) After making a $230000.00 deposit to my RMMA in -/-/-, I had, as of -/-/-, not received reward points for the month of -. Historically, Capital One Bank credited reward points to my RMMA within the - five days of the new month. 2 ) When I contacted Capital One, they cited a bank wide system issue '' as the reason for the delay in reward points posting to my account, a claim reiterated in a letter, dated -/-/-, that I received after this issue was resolved. 3 ) This letter also stated that the computer issue lasted from - - - -/-/-.


who has a RMMA and he/she received his/her reward points during the - five days of - ( Note -, below ). This fact appears to be inconsistent with a bank wide system issue '' - if the issue was system wide, '' presumably all RMMA accounts were effected, right? Onto my current submission:1 ) On -/-/-, I received an unsigned, undated notice from Capital One Bank informing me that my RMMA was being closed. 2 ) The notice did n't quite put it that way : instead, it stated that my ability to earn rewards points in my RMMA would end on -/-/- and that the funds in the RMMA would be swept into a High Yield money market account in -/-/-. 3 ) I received this notice 53 days after Case - was opened. Retaliation for contacting the CFPB? 4 ) This notice arrived after a period ( -/-/--/-/- ) in which I had redeemed a high number ( Note -, below ) of rewards points ( - ). Possibly, Capital One 's attitude towards RMMA holders is, Please, send us your money, because if you do then you 'll earn reward points (! ) but if you actually use a lot of these points in a short period of time, well, that will make us sad and we will close your account in order to foreclose the possibility of future sadness. In terms of outcomes, I would prefer to leave my funds in my RMMA and continue to earn rewards points. Hence, I have - questions for Capital One : 1 ) Are all RMMAs like the one I hold being closed on -/-/-? 2 ) If not, then why, exactly, is my RMMA being closed? Note 1 - I omitted this information from Case - because I had not received permission from my friend to include it in that filing. Understand that my friend 's points posted the - five days of - - they appeared in his/her account during this period. In contrast, my points did not post until ~ - - and were backdated to -/-/- by Capital One. Note 2 - By high, '' I mean relative to my perception of my annual spending on my Capital One Visa, which runs around $16000.00. A brief explanation is required : the rewards points referenced above are earned in a money market account offered by Capital One Bank. I typically transfer these points to my Capital One Visa rewards account, where I use them to offset travel ( airline tickets, hotel ) purchases.