Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account North Carolina

My wife & I held a primary mortgage with - and a HELOC with Nationstar Mortgage. We Refinanced ( which went very well ) maintaining - as our primary lien holder and drawing additional funds to payoff the HELOC with Nationstar as well as draw some additional money for home improvements. We closed - -, 2015 and received our check very early -. Upon closing, I cancelled recurring payments to our original obligation with - and with Nationstar. On - -, I received an e-statement from Nationstar that reflected my balance, plus - past due payment and - upcoming. Given we closed over a month ago, I called and was told that they never received a payment, let alone a full payoff. My wife & I were shocked! We double-checked all the closing papers from the Refi, and the payoff amount was included. I called -, who spent a great deal of time researching what happened, and they were able to provide me with the - tracking number for the check cut to Nationstar. They were even able to confirm that the package was signed for at the Nationstar facility on - - and the check was later cashed on


) the image of the payoff check ( which I had to obtain from the title company ). On - - when I recognized the payment had not been processed and my initial phone call to Nationstar my online statement read that I owed $140.00 as past due, '' and the following day, after making them aware of their oversight, they raised my amount past due to $290.00. Today is - -, 2015. I sent Nationstar the image of the payoff check - -, and my account has still not been credited. Keep in mind, they signed for & cashed this check over a month ago. And now the are piling on late fees & charges for an account that should be paid off completely. My attempts to work with them to properly credit my account are leading me nowhere and I feel my wife & I may end up either owing more as part of our attempt to better our financial situation through our Refi, or needing to spend a huge sum of money for legal help on a simple matter of taking and applying a payment. Can you please help us!!! - -