Capital One Credit Card Complaint

Capital One Credit card department,

APR or interest rate Rhode Island

I have a of Capital One 's Sparks Business Card that I took out in -/-/- after I began my financial practice. My business closed shortly have the -/-/- crash but I chose not to claim bankruptcy, but instead try to manage the huge debt that I accumulated. I have been nursing a $14000.00 balance on the card and up until just recently have used the card regularly. On - -, -, I contacted Capital One 's call center due to a cash flow difficulty because my next pay period was falling on the -/-/- and my payment date was the -/-/-. The representative was very nice but he omitted some very important information concerning what would happen if I missed my payment date. I asked him to move my payment cycle to the -/-/- to help make the current payment on time as well as future payments. He informed me that he can move the date but it would take a whole payment cycle. I explained that I could n't make my payment until the -/-/- to which he answered, that I just needed to call back and they would reverse the late charge. On the -/-/-, I logged


Saturday ) and ask for a supervisor. Although she agreed to credit the account for the charges and the extra interest on that bill, she said I had to continue to pay the 29.4 % interest rate for twelve months before they would consider lowering it. It was formerly at 15.9 %, already very high for a period of historically low rates. I was having trouble making the minimum payments of $ -/month and now I 'm expected to make $ -/month payments? I calculated that to be an extra $1900.00 on a $14000.00 balance over the next - months for being - days late. I told her that I needed to speak to someone who had the authority to make a decision to change my interest rate back to where it was. At first she would only offer me the general correspondence address, but then when I press her she said that she would have someone call ; but no one every did call. Finally, I call back on - - and immediately asked for a supervisor. I spoke with - who really did n't care to do anything for me except offer me the same address as before. By this time, I was pretty heated so I told him to close the account and send it to collections because I can not pay it as is. I do n't know about the latter, but he did close the account and this is where I am with it today. Can you please help me? I did send a letter on - -, to the address they gave me, but after reading some of the complaints online, I doubt if I will get a response. Your assistance will be greatly appreciated.