PNC Bank Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

PNC Bank Mortgage department,

Other mortgage Loan modification,collection,foreclosure Florida

My property is currently in foreclosure. I am trying to get the mortgage modified and have submitted the required documentation on multiple occasions ; but the bank keep denying the application because I failed to submit the required documentation. I have submitted everything the bank asked for each time and on the last - applications I submitted additional information ; for instance, they asked for two months of bank statements so I sent -, etc. There is s breakdown in communication between myself and the bank because they are not permitted to speak directly to me ; I have to go through their lawyers via our lawyer. Our lawyer has asked on several occasions for them to allow their client ( the bank ) to deal directly with me to clarify documentation requests and avoid the modification being denied again but they are not cooperating at all and the bank remains in the distance. I am on the verge of getting my application denied again simply because it takes too long to get information down the very long chain of lawyers to be able to act within the time constraints of the banks requests.

PNC Bank customer in Florida
Jul 01, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

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