Harley-Davidson Financial Services, Inc. Consumer Loan Complaint

Harley-Davidson Financial Services, Inc. Consumer loan department,

Vehicle loan Managing the loan or lease California

I purchased a Motorcycle using HDFS in -/-/-. During my loan obligation of - months, I had several months when the loan was late. In -/-/- I received a deferment and was told I would need to pay anadditional month at the end of the loan. After regaining a positive payment record during the last - months of the loan, I came to the end of the loan and inquired as to how much interest remained due tolate payments. I agreed with the amounts and asked SPECIFICALLY Do I continue to make payments as usual? '' and was told YES ''. Despite specifically inquiring about due dates and payment terms, - was notified of a mandatory


LUMPSUM '' balance was due, there was none. When I asked about the - month extension I received during my deferment, I was told by a supervisor I 'm sorry I do n't know, I cant help you ''. I expressed thenthat this is not fair credit reporting as I am making payments each month as I was advised to do, yet I am receiving added interest daily PLUS a late mark on my credit. A company should properly discloseto customers what they are being charged for, when it is due, the amount due and dates due by. - - was called to confirm next steps and failed to provide accurate information, continued totake payments yet reported to the credit bureaus as late. The male supervisor guaranteed the terms where spelled out clearly in my contract and I later spoke to a female supervisor who stated - that it was n't. My credit is ruined and even after the long history was told Common sense should have told me it was all due in - ''. I do n't deserve to be insulted and this is business. Professionally I would like this resolved. I have made the payment of the balance in full and am demanding my credit file be updated to reflect what I as a consumer was told by the finance company I trusted.