Bank of America Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

Bank of America Money transfers department,

Domestic (US) money transfer Money was not available when promised South Carolina

On Wednesday, - at approximately - pm duplicate payoff wires were sent from - - - - account to payoff a Seller 's Bank of America mortgage. Payoff attached. The payoff amount sent in duplicate is $140000.00. Wire confirmation attached. The wire hit BOA 's account early Thursday morning of the -. I called BOA payoff department and informed them of the duplicate payoff. -, our bank did the same. Since approximately - on -, BOA stated the recall for the wire to return to the sender ( - ) has been approved and sent. However, we have yet to receive the funds. We have run out of options to receive our funds back, and the only information we are getting from BOA is that is has been sent. I know if the wire has been, we surely would have received it Friday at some point. Please note, these are funds from our - account, and it is imperative that we receive the funds as soon as possible.

Bank of America customer in South Carolina
Jun 29, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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