Capital One Mortgage Complaint

Capital One Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting New York

In - of - I applied for a $ - home equity loan with Capital One ( Capital '' ). The funds were to be used primarily for home renovation. I submitted all the required documents requested by Captial. I was informed, on -/-/-, by the rep., - -, handling my loan application that he needed a Release/Satisfaction of Mortgage from - -. I was surprised because - - ( original mortgage in -/-/- and refinanced with them in -/-/- ) sold my mortgage to - - - -, who merged then merged - - - - who then merged with - - -. On the same day, I went online to the - County Clerk 's website, my home is located in - County, and was able to pull down, for expediency, an unofficial copy of the Satisfaction of Mortgage from - - - (


... will work '' To my deterimnant, I relied on his words and informed my architect to continue working on the plans which resulted in an additional cost to me of $750.00. I discovered, on -/-/-, while checking Capital 's website and no replies from - or his manager that my loan was denied. There was no reason provided on the site. There was a phone number - provided to call with any questions which I did. I spoke with a rep, # -, he said that the loan had to be completed within a certain amount of days or it will be closed and that a Satisfaction of Mortgage was required. I asked to speak with - 's manager, -, and was told she was in a meeting and would get back to me on the same day. Needless to say, she has never contacted me. To add insult to injury, when I arrived home, I received i the mail from my homeowner 's insurance company that Captial had already designated themselves as the - mortgagee on my policy. I believe that my loan was improperly handled and incorrectly denied. Neither - or his manager appear to be of any assistance in correcting this error. Instead, they choose to ignore a client.