Review and analysis of over 29 complaints against Capital One
Capital One consumers have reported over 29 official complaints related to Credit decision / Underwriting. Out of the 29 consumer complaints against Capital One, 17% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Capital One Mortgage credit decision / underwriting October 20, 2015 - Loan originator gave contradictory information, which in effect caused the loan to be denied. I am in the process of buying a house in a different city. I was told that having a job in my current city would not suffice, and that I would need to be employed where the home was located. I was told that documentation showing a transfer with my current job, or an offer letter from a new job in the city where the house was located would be acceptable. I received an offer of employment in the new city and provided the documentation showing my start date ( 3 days after the date of closing ), and my ex... |
Capital One Mortgage credit decision / underwriting June 29, 2015 - In - of - I applied for a $ - home equity loan with Capital One ( Capital '' ). The funds were to be used primarily for home renovation. I submitted all the required documents requested by Captial. I was informed, on -/-/-, by the rep., - -, handling my loan application that he needed a Release/Satisfaction of Mortgage from - -. I was surprised because - - ( original mortgage in -/-/- and refinanced with them in -/-/- ) sold my mortgage to - - - -, who merged then merged - - - - who then merged with - - -. On the same ... |
Capital One Mortgage credit decision / underwriting June 16, 2015 - My Wife and I live in a small rural community in GA. We applied for a 30 year fixed rate mortgage on -. We received confirmation that our request had been approved and the current interest rate locked in - subject to further processing, verifications, an accurate and adequately supported opinion of the market value of our property, etc. My Wife and I met with the Lender 's approved appraiser and she performed an in-depth inspection - all the time complimenting the various upgrades and design additions we had made - all, in accordance with current code requirements. We eventually received a ... |