Capital One Credit Card Complaint

Application processing delay

Capital One Credit card department,

Application processing delay Delaware

I got a new Kohls Card from CapitalOne. I wanted to add my wife on the Credit Card as an authorized user. The Customer Service representative disparately treated me by asking me to fill additional forms and sign them because my wife had a different last name. She said that if my wife had the same last name she would add it just based on the phone request but just because my wife has a different last name, she wants me to sign a disclosure. Increasingly, spouses in the US are retaining their last name and this is unfair treatment. I have - different credit cards from different companies and none of them asked me for such disclosure except for CapitalOne. I am now waiting for the forms to add my wife to the account.

Capital One customer in Delaware
Jun 28, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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