Flagstar Bank Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Flagstar Bank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

In -, and -, I suffered - difficult pregnancies both cost me tens, of - of dollars. In - my child was involved in a - car accident which required - surgery. In -, the last of my hardships, was when my transmission died and had to be replaced. I have tried to reach out to Flagstar Bank for help with a modification but they have been delaying the process on each and every occasion. I even had to file bankruptcy. For many months I have been desperately seeking a modification. I have received lots of expert help from several resources. To no avail each time I got a DENIED! Our home is now upside down. We requested to do a short sale but were told I ca n't apply for a short sale until my modification has been denied. They keep sending letters saying the application is INCOMPLETE! Not denied so NO SHORT SALE! This time My point of contact - - said my file was closed out in - and that I requested the modification less than - days before the foreclosure sales date ; this is not possible because I received a Incomplete Information Response Notice from Flagstar dated for - -, -. I was never notified that my file was closed. I have been sending in my documents to Flagstar Bank for months. They just keep delaying my modification process so they can illegally foreclose on my home. To this day I have still never received any type of formal denial letter that stated when or why my modification request was denied. They said my file is closed and have scheduled my home for foreclosure in less than - weeks 0n - -, -. My point of contact - - told me nothing can be appealed. This is legal. I 'm so exhausted and too weak to continue this fight! Can you please help me to save my home?

Flagstar Bank customer in Texas
Jun 24, 2015

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

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