Capital One Credit Card Complaint

Capital One Credit card department,

Billing statement Oregon

1. ) Despite repeated requests from me Capital One has been very devious about not sending a statement when I have a balance due. They send it regularly when I do not have a balance due, but somehow they either do n't send - or it will be late when there IS a balance due. In short, it 's up to me to watch them carefully to make sure I do n't incur any late fees. 2. ) The due dates for payments change from time to time with no clear explanation as to why when I call. 3. ) When I 've paid off my card in the past they will frequently try to tack on an extra charge unless I call and complain or send an email. No, I can not offer any proof ( statements, etc. ), but I think the cfpb should be aware that Capital One is only playing by the rules when challenged. I do n't use my credit card very often and this is the reason why. Capital One is not, not, not trustworthy. Thank you. - -